I'm not a computer whizz-kid, just a fairly competent 50-something lady, who is able to do most things that you need to do on a computer without too much bother, but this simple task seems to be beyond my capabilities at the moment. I expect that there is a simple explanation, but I don't as yet know what it is, and the Help on Chrome does not seem to cover the problem that I have encountered.
At some point today I shall be reporting the problem that I have encountered to Chrome in the hopes that they can point out the error of my ways, but for the moment my advice is this: Chrome is great as a browser, but I would not give up your current browser just yet, as there are undoubtedly some problems that need to be fixed if you want to do anything more than simply using it to surf.
I will report back to you when I have sorted my problem.